Terms and Conditions - شركة الجذنان الدولية المحدودة

Last updated: 21 September 2026

These Terms and Conditions govern access to and use of the Al Jathnan International Limited website and the recruitment, workforce sourcing, candidate assessment, coordination, and related services provided by the company.

By using this website, submitting a recruitment request, communicating with us, or entering into a service agreement with Al Jathnan International Limited, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. Definitions

For the purposes of these Terms and Conditions:

“Al Jathnan,” “the Company,” “we,” “us,” or “our” means Al Jathnan International Limited.
“Client” means any company, institution, organization, employer, or authorized representative requesting recruitment or related services.
“Candidate” means any person applying for, being considered for, or selected for an employment opportunity.
“Services” means recruitment, workforce sourcing, candidate screening, assessment, interview coordination, documentation support, travel coordination, employment placement support, and related services.
“Website” means the official website operated by Al Jathnan International Limited.
“Service Agreement” means any written quotation, proposal, contract, work order, invoice, email confirmation, or other written agreement governing a specific recruitment request.

2. Scope of These Terms

These Terms apply to:

Visitors using our website.
Companies and institutions requesting workers or recruitment services.
Authorized representatives communicating or contracting with us.
Candidates submitting information or participating in recruitment procedures.
Any person using our communication channels, forms, or digital services.

Additional terms may apply to a specific recruitment request. Where a signed Service Agreement conflicts with these general Terms, the signed Service Agreement will apply to the extent of that conflict.

3. Nature of Our Services

Al Jathnan International Limited provides recruitment and workforce coordination services from Kenya to companies and institutions in different employment destinations.

Depending on the agreed scope, our services may include:

Understanding workforce requirements.
Searching for and sourcing suitable candidates.
Reviewing CVs, qualifications, and experience.
Conducting initial screening and assessments.
Coordinating interviews and practical tests.
Verifying available documents and professional information.
Preparing candidate shortlists.
Assisting with employment documentation.
Coordinating medical examinations, visas, travel, and deployment.
Following up on agreed recruitment procedures.

The precise scope of service will be determined by the Client’s requirements and the applicable Service Agreement.

4. No Guarantee of Employment or Business Outcome

Submission of a recruitment request does not guarantee that suitable candidates will be available within a specific period.

Submission of an application by a Candidate does not guarantee:

An interview.
Selection.
Employment.
A visa.
Travel approval.
Acceptance by a Client or government authority.

Final employment decisions remain with the Client, subject to applicable laws and agreed procedures.

We do not guarantee the future performance, conduct, retention, productivity, or continued availability of any Candidate after placement.

5. Website Use

Users agree to use the website lawfully and responsibly.

Users must not:

Provide false, misleading, incomplete, or fraudulent information.
Impersonate another person, company, or institution.
Attempt to gain unauthorized access to the website or its systems.
Introduce malicious code, viruses, or harmful technologies.
Copy or misuse website content without permission.
Use the website for unlawful recruitment, exploitation, trafficking, forced labour, discrimination, or abuse.
Interfere with the operation or security of the website.
Submit information without the necessary authority or consent.

We may restrict or block access where we reasonably suspect misuse or unlawful activity.

6. Recruitment Requests

A Client requesting recruitment services should provide sufficient information about its requirements, including where applicable:

The required profession or job category.
Number of workers required.
Job descriptions and responsibilities.
Required qualifications and experience.
Place and country of employment.
Proposed salary and benefits.
Working hours and conditions.
Accommodation, transportation, food, insurance, or other benefits.
Required joining date.
Medical, licensing, language, or technical requirements.
Contract duration.
Any lawful selection criteria.
Visa, immigration, and employment authorization requirements.

Recruitment work may not begin until the necessary information has been received and the applicable commercial terms have been approved.

7. Client Responsibilities

The Client agrees to:

Provide accurate and complete workforce requirements.
Have the legal authority to recruit and employ workers.
Comply with labour, immigration, licensing, and employment laws.
Provide lawful, safe, and appropriate working conditions.
Avoid discrimination, exploitation, forced labour, and abusive practices.
Review candidate information within a reasonable period.
Make selection decisions clearly and promptly.
Provide accurate employment offers and contracts.
Honour the salary, benefits, duties, location, and conditions communicated to Candidates.
Obtain required employment approvals and permits unless otherwise agreed.
Pay agreed fees and external costs when due.
Notify us promptly of changes to requirements or employment conditions.
Protect candidate information and use it only for legitimate recruitment purposes.

The Client is responsible for ensuring that its employment practices comply with the laws applicable in the destination country.

8. Candidate Responsibilities

Candidates participating in our recruitment procedures agree to:

Provide accurate and current personal and professional information.
Submit genuine certificates, identification documents, and employment records.
Disclose information relevant to the role where legally required.
Attend scheduled interviews, assessments, and medical examinations.
Cooperate with lawful verification procedures.
Notify us of changes to their availability or circumstances.
Review employment terms before accepting an offer.
Comply with lawful visa, immigration, travel, and employment requirements.
Avoid making false claims regarding qualifications, experience, or identity.

A Candidate may be removed from consideration if submitted information is false, fraudulent, materially incomplete, or cannot be reasonably verified.

9. Candidate Selection

We may source and assess Candidates based on the Client’s stated requirements.

Candidate screening may consider:

Professional experience.
Education and qualifications.
Technical ability.
Communication skills.
Job suitability.
Interview and assessment performance.
Reference or document verification.
Readiness and availability.
Destination-specific requirements.

The Client remains responsible for the final hiring decision unless a written Service Agreement expressly provides otherwise.

A shortlist represents our professional assessment at the relevant time and is not a guarantee of future performance.

10. Quotations and Service Agreements

Fees, payment terms, service stages, estimated timelines, replacement conditions, and any specific obligations will be stated in a quotation, proposal, invoice, or Service Agreement.

A quotation may remain valid only for the period stated in it.

We may revise a quotation where:

The number or type of workers changes.
The destination country changes.
Job requirements change materially.
Government or external fees change.
Additional services are requested.
The original information provided by the Client was incomplete or inaccurate.

No verbal statement will amend a written Service Agreement unless confirmed in writing by an authorized representative.

11. Fees and Payment

The Client agrees to pay all agreed fees in accordance with the relevant quotation, invoice, or Service Agreement.

Unless stated otherwise:

Payments must be made by the stated due date.
Recruitment work may be paused until the required payment is received.
Bank charges and transfer fees are the responsibility of the paying party.
Overdue amounts may delay candidate processing, documentation, travel, or deployment.
Fees already earned for completed work remain payable even if the Client later changes or cancels its request.
Applicable taxes, government charges, and statutory fees may be added where required.

We may suspend services where payments remain overdue.

12. External and Third-Party Costs

Certain expenses may be payable to independent third parties, including:

Government authorities.
Embassies and consulates.
Visa and immigration service providers.
Medical examination centres.
Document attestation or verification providers.
Training and testing centres.
Airlines and transportation providers.
Insurance providers.
Licensing authorities.

Unless expressly stated otherwise in writing, third-party costs are separate from our professional service fees.

We do not control third-party pricing, processing times, decisions, policies, or service availability.

13. Timelines

Any recruitment, documentation, visa, or deployment timeline provided by us is an estimate unless expressly guaranteed in a written Service Agreement.

Timelines may be affected by:

Candidate availability.
Client response times.
Interview and assessment schedules.
Document verification.
Medical examination results.
Government processing.
Embassy or immigration procedures.
Travel availability.
Changes to legal or regulatory requirements.
Events beyond our reasonable control.

We will use reasonable efforts to progress the agreed services but are not responsible for delays caused by the Client, Candidates, government authorities, or third parties.

14. Changes to Recruitment Requirements

The Client must inform us promptly of changes to:

Required job categories.
Number of workers.
Qualifications or experience.
Job duties.
Salary or benefits.
Employment location.
Joining date.
Contract terms.
Selection criteria.

Material changes may require a revised quotation, new timeline, additional fees, or a new recruitment process.

15. Cancellation

A Client wishing to cancel a recruitment request must notify us in writing.

Cancellation does not automatically entitle the Client to a refund.

The Client may remain responsible for:

Work already completed.
Candidate sourcing and assessment already performed.
Administrative and professional fees already earned.
Non-refundable third-party costs.
Government, medical, travel, visa, or documentation expenses.
Commitments already made on the Client’s instructions.

Specific cancellation terms stated in a quotation or Service Agreement will take priority.

16. Refunds

Refunds, where applicable, will be determined according to:

The applicable Service Agreement.
The stage reached in the recruitment process.
Work already completed.
Costs already incurred.
Third-party refund policies.
The reason for cancellation or failure to complete the process.

Fees for services already performed are generally non-refundable.

No refund will be due where failure results from:

Inaccurate or incomplete information provided by the Client or Candidate.
Changes made by the Client after work has started.
Candidate rejection by the Client after agreed screening.
Government, visa, immigration, or embassy decisions.
Candidate withdrawal for reasons beyond our reasonable control.
Events of force majeure.
Breach of the applicable agreement by the requesting party.

17. Replacement of Candidates

Any candidate replacement commitment must be expressly stated in the applicable Service Agreement.

Replacement terms may be subject to:

A defined replacement period.
Full payment of all outstanding fees.
Prompt written notification from the Client.
Evidence explaining the reason for replacement.
Compliance by the Client with agreed employment conditions.
Availability of a suitable replacement.
Payment of new government, travel, medical, or external expenses.

Replacement may not apply where:

The Client changes the role or employment conditions.
The worker is subjected to unlawful or unsafe conditions.
Salary or agreed benefits are not provided.
The worker is assigned materially different duties.
The employment location changes without agreement.
The Client terminates employment without a valid reason.
The worker leaves due to abuse, non-payment, or contractual breach.
The replacement request is made after the agreed period.
The Client has unpaid amounts.

A replacement commitment does not necessarily include a refund or payment of third-party costs.

18. Visas, Immigration, and Government Decisions

Government authorities, embassies, consulates, immigration departments, and labour authorities have exclusive control over their approvals and decisions.

We cannot guarantee:

Visa issuance.
Work permit approval.
Entry permission.
Travel clearance.
Document acceptance.
Processing times.
Government policy continuity.

A rejection, delay, suspension, or policy change by an authority does not by itself constitute a breach by Al Jathnan International Limited.

19. Employment Relationship

Unless expressly agreed otherwise, Al Jathnan International Limited is not the employer of Candidates placed with a Client.

The employment relationship is between the Client and the selected Candidate.

The Client is responsible for:

The employment contract.
Payment of salary and benefits.
Workplace supervision.
Health and safety.
Working hours and leave.
Insurance and statutory contributions.
Employee treatment.
Disciplinary procedures.
Termination of employment.
Compliance with destination-country employment laws.

Our role is limited to the recruitment and coordination services described in the applicable agreement.

20. Anti-Exploitation and Ethical Recruitment

Al Jathnan International Limited does not support:

Human trafficking.
Forced or compulsory labour.
Child labour.
Unlawful recruitment fees imposed on workers.
Withholding personal documents without legal justification.
Deceptive employment offers.
Harassment, violence, or abuse.
Unlawful discrimination.
Unsafe or degrading working conditions.

We may refuse, suspend, or terminate services where we reasonably suspect illegal, unethical, exploitative, or abusive conduct.

Where legally required, we may report suspected misconduct to the appropriate authorities.

21. Confidentiality

Each party should protect confidential business, recruitment, candidate, pricing, operational, and contractual information received through the service relationship.

Confidential information must not be disclosed except:

To authorized employees or advisers who need it.
For the purpose of completing the agreed services.
With the other party’s permission.
Where required by law, court order, or regulatory authority.

Confidentiality obligations do not apply to information that is publicly available through no breach of these Terms.

22. Personal Data and Privacy

Personal data will be handled in accordance with our Privacy Policy and applicable law.

Clients must protect Candidate information and must not:

Use it for unrelated purposes.
Share it without lawful authority.
Publish it publicly.
Retain it longer than reasonably necessary.
Contact Candidates for unauthorized purposes.

By submitting information to us, the submitting party confirms that it has the authority and lawful basis necessary to provide that information.

23. Electronic Communications

The parties may communicate through:

Email.
WhatsApp.
Website forms.
Telephone.
Other agreed electronic channels.

Electronic communications may be treated as valid business communications.

Each party is responsible for:

Providing accurate contact details.
Monitoring its communication channels.
Protecting its accounts and devices.
Confirming important instructions where necessary.
Reporting suspicious or unauthorized communications promptly.

We are not responsible for loss caused by incorrect contact information or compromised accounts outside our reasonable control.

24. Intellectual Property

All original website materials, including text, design, branding, graphics, layouts, and visual elements, are owned by or licensed to Al Jathnan International Limited unless stated otherwise.

Users may not:

Copy substantial website content.
Reproduce or republish our materials.
Use our branding without permission.
Modify or distribute our content commercially.
Present our content as their own.

Limited personal or internal business use is permitted, provided the content is not misused or commercially reproduced.

25. Website Information

We aim to keep website information accurate and current, but we do not guarantee that all content will always be complete, error-free, or up to date.

Website content is provided for general information and does not replace:

A formal quotation.
A signed Service Agreement.
Professional legal advice.
Immigration advice.
Employment advice.
Government instructions.

We may update, remove, or modify website content without prior notice.

26. External Links

Our website may contain links to third-party websites or services.

We do not control and are not responsible for:

Third-party content.
Privacy practices.
Security measures.
Availability.
Accuracy.
Transactions conducted through external services.

Use of external websites is at the user’s own discretion and subject to the third party’s terms.

27. Disclaimer of Warranties

To the extent permitted by law, the website and general information are provided on an “as available” basis.

We do not guarantee that:

The website will always be available.
The website will be free from errors or interruptions.
Every recruitment request will be completed.
Every Candidate will meet all expectations.
Every government approval will be granted.
Every employment relationship will continue for a specific period.

Nothing in these Terms excludes obligations that cannot legally be excluded.

28. Limitation of Liability

To the maximum extent permitted by law, Al Jathnan International Limited will not be liable for indirect, incidental, special, punitive, or consequential loss arising from:

Website use or unavailability.
Candidate conduct or performance.
Client employment decisions.
Government or visa decisions.
Third-party acts or omissions.
Delays outside our reasonable control.
Loss of profit, opportunity, reputation, or anticipated savings.
Inaccurate information supplied by a Client or Candidate.

Where liability cannot legally be excluded, our aggregate liability will be limited to the amount paid to us for the specific service giving rise to the claim, unless a different limitation is stated in the applicable Service Agreement or required by law.

29. Indemnification

To the extent permitted by law, a Client or user agrees to indemnify Al Jathnan International Limited against claims, losses, penalties, costs, or expenses arising from:

False or unauthorized information supplied by that party.
Breach of these Terms or a Service Agreement.
Unlawful employment or recruitment practices.
Misuse of Candidate information.
Failure to honour agreed employment terms.
Violation of labour, immigration, privacy, or other applicable laws.
Conduct by the Client, its representatives, employees, or contractors.

30. Suspension or Termination of Services

We may suspend or terminate services where:

Payments are overdue.
Required information is not provided.
Instructions appear unlawful or unethical.
A party provides false or misleading information.
A party breaches these Terms or a Service Agreement.
Continuing the service may expose a person to harm.
Continuing the service may expose us to legal, regulatory, financial, or reputational risk.
A government authority requires suspension.

Suspension or termination does not affect rights, fees, or obligations that arose before the effective date.

31. Force Majeure

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

Natural disasters.
War or civil unrest.
Epidemics or public health emergencies.
Government restrictions.
Changes in immigration or labour policy.
Embassy or authority closures.
Strikes or transportation disruption.
Airline cancellation.
Internet, telecommunications, or system failures.
Power outages.
Acts or omissions of third parties outside our control.

Affected obligations may be suspended for the duration of the relevant event.

32. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya.

Any mandatory legal protections or requirements applicable in another jurisdiction will continue to apply where they cannot lawfully be excluded.

33. Dispute Resolution

The parties should first attempt to resolve any dispute through good-faith communication and negotiation.

A party raising a dispute should provide written notice describing:

The nature of the dispute.
Relevant facts and documents.
The requested resolution.

If the dispute cannot be resolved amicably, it may be submitted to the competent courts of the Republic of Kenya, unless the applicable Service Agreement provides for another lawful dispute resolution process.

34. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

35. No Waiver

Failure or delay in enforcing any right under these Terms does not constitute a waiver of that right.

A waiver is effective only if confirmed in writing by the party granting it.

36. Assignment

A Client may not transfer its rights or obligations under a Service Agreement without our prior written consent.

We may assign or transfer our rights and obligations as part of a lawful restructuring, merger, transfer of business, or engagement of an authorized service provider, subject to applicable law.

37. Updates to These Terms

We may update these Terms and Conditions to reflect changes in:

Our services.
Business procedures.
Applicable laws and regulations.
Technology and website functionality.
Recruitment and compliance requirements.

The latest version will be published on the website with an updated effective date.

Changes to an existing signed Service Agreement will not apply retroactively unless agreed in writing or required by law.

38. Entire Agreement

These Terms, together with the Privacy Policy and any applicable quotation, invoice, proposal, or Service Agreement, constitute the agreement between the relevant parties concerning the services.

They replace prior discussions or understandings relating to the same subject matter, except where expressly preserved in writing.

39. Contact Information

For questions regarding these Terms and Conditions, please contact:

Al Jathnan International Limited

Email: aljathnan1@gmail.com
Telephone: +254 716 011 111
Location: Nairobi, Republic of Kenya